After a 2 1/2 hour wait in the rain, ticket holders were stopped at the door and told the venue was at capacity. Event staff sent the venue manager to deal with the unhappy crowd. They were told that they would receive a refund for their tickets. Their names were hastily jotted onto a piece of paper, but not told how the refund would be handled. A few were allowed to attend the hi touch and participate in the group photo before being sent out of the building and back into the rain. No autographs were given to any of these fans. Other fans were promised a hi touch and picture, but were later told they would not, after they were lead into the room with a thread of hope that they'd at least see BTS.
One mother brought her two children to attend their very first first KPOP concert. Usually a KPOP concert is a place where you find many families enjoying the KPOP experience together. For these two young fans, the evening ended standing outside in the rain, their clothes drenched, and tears blending with the rain.
I'm so upset, I don't even have the words. I'm even more upset for my kids. My 12 yr old loves V, and she had been talking about it for two months. It was to be their first KPOP concert. Kirsten crying into my chest, and Brianna trying so hard to put on a brave face was almost too much for me to handle. -Michele B.
They cried and broke my heart to watch. Add the fact that their clothes were drenched from the rain and it's heart wrenching. -Angel P.
Compensation? Concert ticket refund? How can refunding the concert ticket come close to compensating for their monetary loss and disappointment?
- Compensation was the hi touch and group photo and a refund but I was already supposed to get the hi touch and paid for a group photo so that wasn't really compensation. - Angel P.
They are just two of the over 100 fans who met with the same disappointment. 98+ other fans will be ending their day with tears and an emptiness that should have had another outcome - one filled with the excitement and energy BTS brings to the stage.
By Melodie Everson
Founder of To:Hallyu, with Love